Brussels, Belgium, 17th September 2025- The Embassy of Sierra Leone in Brussels, led by Ambassador Philip Bob Jusu, has recently held a high-level meeting with SN Brussels Airlines. The meeting had as its key agenda enhancing the travel experience for passengers, particularly those from West Africa.
Ambassador Jusu emphasized Sierra Leone’s longstanding relationship with the airline, noting its consistent support even during challenging periods. “SN Brussels has stood by Sierra Leone through thick and thin, despite growing competition in the aviation sector,” he remarked.
Representing not only Sierra Leone but also Liberia and Guinea, Ambassador Jusu highlighted the strategic importance of the region, citing a combined population of nearly 30 million and significant untapped business potential. “We have great business opportunities we want our partners to explore,” he said.
The Ambassador also raised concerns over recent incidents affecting Sierra Leonean travellers at Brussels Airport, including a case where passengers were stranded due to visa restrictions following a flight cancellation. He underscored the emotional and diplomatic implications of such occurrences and called for stronger safeguards to protect travellers’ rights and well-being.
Deputy Ambassador Mrs. Asmaa James echoed these concerns, urging Brussels Airlines to improve its communication protocols with passengers. She proposed that the airline consider granting access to Business Lounges for delayed travellers who are unable to exit the airport due to visa constraints.
Responding to the delegation, Philippe Saeys-Desmedt, Head of Public Affairs at Lufthansa Group, acknowledged the challenges facing the global aviation industry, including supply chain disruptions and delays in aircraft and spare parts delivery since the COVID-19 pandemic.
Mr. Saeys-Desmedt addressed the recent incident and assured the Embassy of the airline’s commitment to preventing similar situations. He revealed that Brussels Airlines is in discussions with Belgian authorities to explore exemptions to Schengen visa rules for stranded passengers. The airline is also studying alternative models used by other carriers, such as providing in-airport accommodation without requiring passengers to enter the Schengen zone.
The meeting concluded with a shared commitment to strengthening cooperation between Sierra Leone and European aviation partners, with a focus on improving connectivity and ensuring dignified treatment for all travellers.
